Allstate business insurance

Overview

Allstate is the third-largest U.S. personal lines insurer, with 9.7% of that market in 2024 (AM Best data cited in its 10-K), and its Allstate Protection segment wrote $59.5 billion of premium in 2025. Its business insurance role is small and shrinking. The NAIC group was ranked No. 33 among U.S. business insurers by 2025 commercial lines direct premiums written, with $3.24 billion, based on NAIC market share data, about 0.67% of the national commercial market. It does not rank in the national top 10 in any commercial line.

That NAIC figure needs a caveat. It counts everything filed in 17 statutory commercial lines, and some products Allstate sells to households land in those lines; personal umbrella policies, for example, are reported as other liability. In its own 2025 annual report, Allstate's commercial lines category wrote only $402 million of premium, down from $495 million in 2024 and $720 million in 2023. Policies in force fell from 284,000 to 176,000 over the same period.

The company has also changed what it sells. Its 2025 Form 10-K says Allstate no longer offers Allstate brand commercial policies. Its commercial strategy now centers on National General commercial auto, sold through Allstate exclusive agents and independent agents. For a business owner's policy and most other business coverage, allstate.com sends shoppers to ERGO NEXT (NEXT Insurance). That insurer is owned by Munich Re's ERGO and is not affiliated with Allstate; Allstate's agency affiliate, Ivantage Select Agency, refers customers to it.

The Allstate Corporation trades on the NYSE (ALL) and is based in Northbrook, Illinois. Tom Wilson is chair, president and CEO.

History

Sears launched Allstate on April 17, 1931, selling auto insurance by mail order through its catalogs. The first agent worked from a Sears booth at the 1933 Chicago world's fair. The company moved to Northbrook in 1967. Sears sold 19.8% of Allstate in a 1993 IPO and spun off the rest two years later.

Recent moves bear directly on its business insurance:

• January 4, 2021: bought National General, a Winston-Salem, North Carolina, insurer sold through independent agents that dates to 1920. It added SafeAuto on October 1, 2021.
• 2023: invested in NEXT Insurance's $265 million equity round alongside Allianz X. NEXT agreed to offer its small business products to Allstate customers and to develop commercial auto products with Allstate.
• 2024: added reserves for transportation network company (rideshare) coverage it no longer offers; that shared economy program is in run-off.
• By 2025: the Allstate brand had stopped writing new commercial business and was non-renewing certain policies.
• 2025: sold its Employer Voluntary Benefits and Group Health businesses for $3.1 billion.

Business insurance products

Commercial auto. This is the core product. National General's commercial vehicle policy is aimed at small businesses that depend on a few vehicles. Coverage options include tools coverage, non-owned auto and "any auto" coverage (see hired and non-owned auto and business auto coverage symbols), contractual liability for additional insureds, pollution liability, and accidental death and dismemberment. Discounts include multi-policy, paid-in-full, AutoPay, trade association membership and DynamicDrive, a telematics app. Allstate's own commercial auto page covers cars, SUVs, vans, pickups, box trucks and service utility trucks.

Business owner's policy and other lines. Allstate's business insurance pages list general liability, commercial property, a business owner's policy, workers' comp, business interruption, EPL, E&O, equipment breakdown, data compromise and home-based business coverage. Online quotes for these go to ERGO NEXT. Allstate's footnote says certain commercial policies are provided by NEXT Insurance US Company or its ERGO NEXT affiliates, which are not affiliated with Allstate. Allstate also places some customers with other carriers through its Ivantage agency, which had $2.86 billion of non-Allstate premium under management at year-end 2025.

What is missing. Allstate's business pages are built around small businesses. They do not describe middle-market, large-fleet or specialty programs.

Who it insures

The appetite is the small, vehicle-dependent business. Allstate lists artisan and specialty contractors, carpenters, plumbers, electricians, landscapers, realtors, doctors and dentists, lawyers and florists. The typical customer is an owner who already has personal auto and home coverage with an Allstate agent and needs commercial auto instead of a personal auto policy for a work vehicle. Rideshare drivers should look elsewhere, since Allstate's rideshare program is in run-off.

How to buy

There are three routes. Allstate's roughly 27,400 exclusive agents and licensed sales professionals are captive agents who sell National General commercial auto. National General's network of more than 55,000 independent agents sells its commercial vehicle policy, which can also be quoted online. Commercial auto quotes by phone are at 855-750-6625. For a BOP, general liability or workers' comp, the "get a quote" button on allstate.com goes to ERGO NEXT. Your policy, certificates and claims will then be NEXT's, not Allstate's.

Check the declarations page to see which company issued your policy. Allstate's site notes that each insurer is solely responsible for its own products.

Claims

Report a commercial auto claim at 800-ALLSTATE (800-255-7828) and track a business auto claim at 800-897-4865. Claims on an existing Allstate business owner's policy go to 800-359-1000. National General takes claims online, by email at [email protected] or at 800-468-3466. It offers MyClaimPics, a photo estimating service for drivable vehicles that usually returns an initial estimate within 24 hours. Policies placed with ERGO NEXT are handled by NEXT's claims team.

Financial strength and ratings

AM Best affirmed the A+ (Superior) financial strength rating of the Allstate Insurance Group with a stable outlook in a release dated September 2, 2026. In May 2025, S&P affirmed Allstate Insurance Company at A+ (Strong) and Moody's at Aa3, both stable. Moody's had moved its outlook to stable from negative. In August 2025, AM Best affirmed the A+ rating of North Light, Allstate's excess and surplus lines company.

The commercial lines results have swung sharply. Allstate reported a 67.3 combined ratio for commercial lines in 2025, helped by reserve releases and lower losses. That compares with 139.4 in 2024 and 132.7 in 2023, when the book lost $240 million and $265 million in underwriting. Across all its products, the Allstate Protection segment earned $8.69 billion of underwriting income in 2025.

Strengths and weaknesses

Allstate is a strong, highly rated company, but for business insurance it is now mainly a commercial auto option for small firms and a referral desk for everything else.

• Strengths: A+ ratings from AM Best (affirmed September 2026) and S&P, and Aa3 from Moody's. A huge agent footprint, with about 27,400 exclusive agents and 55,000-plus independent agent locations for National General. Commercial auto can sit with the same agent as your personal policies, with telematics and multi-policy discounts.
• Weaknesses: No longer issues Allstate brand commercial policies, and its commercial book shrank 44% in premium from 2023 to 2025. BOP, general liability and workers' comp quotes are passed to ERGO NEXT, a separate insurer. Its rideshare program is in run-off. It is not a market for mid-size or specialty accounts.

How to contact Allstate