5+ hour, 17+ min ago  (1748+ words) Manulife is seeking to move AI beyond individual use cases and productivity tools, treating the technology as a new operating capability for a global insurer. According to Anna Havens, Global Head of AI Strategy, Manulife (Toronto), the company has elevated…...

4+ day, 6+ hour ago  (311+ words) The former Sompo executive will lead Aon's facultative reinsurance business across Europe, the Middle East and Africa. Aon (Dublin) has appointed Mike Reid EMEA CEO of Facultative Reinsurance, effective July 1, 2026. Mike Reid, EMEA CEO, Facultative Reinsurance, Aon. Reid succeeds Nick…...

3+ week, 2+ day ago  (321+ words) The commercial property/casualty underwriting tool gives carriers and MGAs a knowledge graph and ontology intended to support explainable AI decisions. Convr (Schaumburg, Ill.) has launched the Convr Risk Context Engine, a commercial property/casualty underwriting knowledge graph and semantic ontology…...

3+ week, 2+ day ago  (385+ words) As insurers move from AI pilots to agentic systems, trusted operational data will determine whether automation improves decisions or amplifies risk. AI pilots can look impressive when they run on curated datasets and narrow use cases. Production environments are different....

1+ mon, 6+ day ago  (287+ words) The voice-based AI representative is helping Hippo remove IVR friction, reduce service workload and scale without losing human expertise. Hippo (San Jose, Calif.) has expanded Hannah, its AI-powered customer service representative, from an after-hours service tool into the first point…...

1+ mon, 2+ week ago  (767+ words) (Graham Blackwell, who will assume the CEO role for Applied Systems later this year. Source: Applied Systems.) Applied Systems (Chicago) CEO-designate Graham Blackwell says the company's next phase will focus on accelerating what it calls the "Digital Roundtrip of Insurance,…...

1+ mon, 3+ week ago  (232+ words) The investment firm has acquired a majority stake in Agenium to support expansion of underwriting and new business automation capabilities. (Image source: Agenium website.) Main Capital Partners (The Hague, Netherlands) has made a majority investment in Agenium (Milwaukee, Wis.), an…...

2+ mon, 3+ week ago  (209+ words) (Presentation at DXC Connect Insurance Executive Forum. Source: DXC.) Ray August, President of Insurance Software and Business Process Services, DXC. "The inspiration for Smart Apps was meeting our customers where they are and creating a pathway for incremental transformation," says Ray August,…...

2+ mon, 3+ week ago  (266+ words) The insurer has chosen a cloud-native platform to improve operational efficiency, support growth and enhance risk management. Discovery Insurance (Kinston, N. C.) has selected Brite Core (San Mateo, Calif.) as its policy administration system to support modernization efforts and improve operational efficiency....

2+ mon, 3+ week ago  (253+ words) The company has deployed Parallel Web Systems" technology to automate research and improve efficiency in insurance claims and sales operations. (Image source: Parallel Web Systems homepage.) Sanjeev Vohra, Chief Technology and Innovation Officer, Genpact. In insurance, Genpact is using the…...