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A survey shows that only 8% of consumers lodged complaints with financial institutions between 2021 and 2023. Does this figure reflect genuine satisfaction or signal barriers in the complaint process? Celebrating a quarter-century of innovation, Moonstone Information Refinery has transformed from a niche newsletter int
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News
Old Mutual???s new-business growth masks mixed trends
3+ day, 12+ min ago (1601+ words) Old Mutual’s Life annual premium equivalent sales increased by 21% in the first half of 2026, driven by large corporate risk sales and higher sales of living annuities and endowments. Life APE sales, a standardised measure of the volume of new life…...
Behind the rewards, a much bigger Vitality business
5+ day, 23+ hour ago (1387+ words) The Vitality most customers know is the one that rewards them for going to the gym, walking more, driving safely, or making other healthy choices. There are discounts, benefits, and incentives along the way. But that is only the part…...
Santam keeps underwriting on target despite R1.5bn claims
1+ week, 6+ day ago (466+ words) Santam kept the underwriting margin in its conventional insurance business above the midpoint of its 5% to 10% target range in the first half of 2026, despite weather-related catastrophe losses and other large claims increasing from R144 million to R1.5 billion. Significant losses were incurred…...