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A survey shows that only 8% of consumers lodged complaints with financial institutions between 2021 and 2023. Does this figure reflect genuine satisfaction or signal barriers in the complaint process? Celebrating a quarter-century of innovation, Moonstone Information Refinery has transformed from a niche newsletter int
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News
Behind the rewards, a much bigger Vitality business
1+ week, 48+ min ago (1387+ words) It has also grown into a substantial business in its own right....New business annualised premium income increased 3% to R8.62bn....Together, the international Vitality businesses covered just under 12 million lives, up 14%....The numbers also show that this is not one uniform…...
s new-business growth masks mixed trends
4+ day, 1+ hour ago (1601+ words) Life APE sales, a standardised measure of the volume of new life insurance business written, rose to...The headline increase reflected different trends across Old Mutual’s businesses....The present value of new-business premiums increased by 79% to R10.18bn....The value of…...
Santam keeps underwriting on target despite R1.5bn claims
2+ week, 1+ hour ago (466+ words) Santam kept the underwriting margin in its conventional insurance business above the midpoint of its...The result came as the conventional insurance business recorded 10% growth in gross written premium (...GWP), with all businesses contributing to the increase....The syndicate concluded…...